Why Opened Intimate Products Usually Can’t Be Returned

If you open a sexual wellness product, a supplement or a skincare item and then change your mind, we can’t take it back. That is the rule in our Exchange, Return and Refund Policy: opened products and items with a broken seal can’t be returned, for health and safety reasons. You are still covered if something is wrong with the order itself: a seal broken in transit, the wrong item, or a faulty or expired product. Here is why the rule exists, what is covered, and how to check your parcel so you don’t lose that protection.

Why opened products can’t be resold

Products in this category go on or inside the body, or are swallowed. Once a seal is broken, nobody can confirm what has happened to the product since: whether it has been used, tried on, contaminated, or stored somewhere hot. A product we can’t vouch for can’t safely go to the next customer, so it can’t come back into stock. The same applies to a supplement bottle whose inner seal has been opened, even if no capsules are missing.

That is also why every product should reach you sealed. If a seal is already broken when the parcel arrives, that is our problem to fix, not yours.

What our policy covers

Our first remedy is always an exchange or replacement. Here is how the main cases are handled:

Check your parcel before you open the product

The time limit is short, so do these checks as soon as the parcel arrives:

1. Look at the outer packaging for crushing or tears, and take a photo if anything looks wrong.
2. Check it’s the right item: product name, size and variant against your order.
3. Check the seal on the box, bottle or tube before you break it yourself.
4. Check the expiry date printed on the pack.
5. If anything is wrong, don’t open or use the product. Keep everything, including the packaging.

Time limits by product type

How to request an exchange or return

1. Within the time limit for your product (see the table above), email your Order ID, delivery date, a short description and clear photos or videos of the problem to [email protected].
2. We review the evidence. If we need to inspect the product, we’ll send you our return address.
3. Once the problem is verified, we arrange a replacement with the same product where available. If it isn’t available, we offer a refund, normally within 7 to 10 business days.

Before you buy: avoid needing a return

Many returns start with a wrong size or the wrong product type. Check measurements, materials and directions on the product page first, and if you’re not sure, message us on WhatsApp Bangladesh before ordering. Qatar: Available in Qatar. To order, contact WhatsApp WhatsApp Qatar. In-stock products can be supplied; other products are available for pre-order, subject to confirmation.

Bangladesh: order on the website with cash on delivery; delivery charges are on our Delivery & Return page, and the full rules are in our Exchange, Return and Refund Policy.

About this guide: written with AI assistance (Claude) from Vita Health Care’s published Exchange, Return and Refund Policy, and published by Amzad Hosen, owner of Vita Health Care. If this guide and the policy page ever differ, the policy page applies. Last reviewed: 4 November 2026.