Delivery & Return

Delivery and Return Policy | Vita Health Care

Welcome to Vita Health Care (VHC). We are dedicated to providing a transparent and reliable shopping experience. This policy details our shipping procedures, delivery timelines, and return and exchange process for Bangladesh, Qatar, and worldwide.

1. Shipping and Delivery Timelines

We buy our products directly from the brands’ official websites or arrange supply directly with the companies; we do not buy through third-party sellers. Our delivery duration depends on stock and your location:

• In-stock products (Bangladesh): normally delivered within 1 to 2 days in Dhaka and outside Dhaka, with Cash on Delivery. Delivery charge: Dhaka ৳100, Narayanganj ৳80, other areas outside Dhaka ৳120.
• Pre-order (out-of-stock products): out-of-stock products can be pre-ordered. Arrival normally takes approximately 10 to 15 days; this is an estimate, not a guarantee. Any advance payment for a pre-order is agreed with you before the order is confirmed.
• Discreet Packaging: Sexual wellness essentials are shipped in plain, unmarked packaging to ensure total privacy.

2. Order Tracking and Verification

Once your order is processed, you will receive a Tracking Number via email or WhatsApp.

Note for COD: Cash on Delivery orders within Bangladesh usually require no advance. Some orders may require a ৳200 advance after order verification, with the remaining balance payable on delivery.

How to place an order (Bangladesh, Cash on Delivery)

1. Add the product to your cart and go to Checkout.
2. Enter your name, mobile number and full delivery address.
3. Choose Cash on Delivery and place the order.
4. Pay the courier when your parcel arrives (see the note on advances above).

Ordering on WhatsApp instead: message us on WhatsApp with the product name or link, quantity, your name, mobile number and full address. Customers in Qatar: available in Qatar. To order, contact us on WhatsApp. In-stock products can be supplied; other products are available for pre-order, subject to confirmation. Website checkout and the Bangladesh charges above apply to Bangladesh addresses only.

অর্ডার করার নিয়ম (বাংলাদেশ, ক্যাশ অন ডেলিভারি)

1. পণ্যটি কার্টে যোগ করে Checkout-এ যান।
2. আপনার নাম, মোবাইল নম্বর আর পুরো ডেলিভারি ঠিকানা লিখুন।
3. Cash on Delivery বেছে নিয়ে অর্ডার দিন।
4. পার্সেল হাতে পেলে কুরিয়ারকে টাকা দিন (অগ্রিম নিয়ে ওপরের নোট দেখুন)।

হোয়াটসঅ্যাপে অর্ডার: আমাদের হোয়াটসঅ্যাপে পণ্যের নাম বা লিংক, পরিমাণ, আপনার নাম, মোবাইল নম্বর আর পুরো ঠিকানা পাঠান।

3. Returns, Exchanges and Refunds

Our Exchange, Return and Refund Policy is the official policy for all returns, exchanges and refunds. In summary:

• Exchange first: a verified damaged, defective, incorrect or expired-on-arrival product is replaced with the same product where available. If it is not available, we offer a refund.
• Disposable condoms and single-use products: report a problem within 1 hour of delivery where possible, and no later than 24 hours. If you could not inspect your order straight away, you can request an extended inspection within 7 days: you send the product to us for physical inspection and pay the courier charge, and approval is not automatic.
• All other products (reusable sleeves, devices, lubricants, supplements, cosmetics and others): report a damaged, faulty or incorrect item within 48 hours of delivery.
• Change of mind: no refunds. Unopened products in their original sealed packaging may be exchanged within 7 days of delivery; the customer pays the courier charges.
• Not returnable: opened or used products and items with a broken seal (supplements, skincare and intimate wellness products), unless they are defective, damaged, incorrect or expired on arrival.

4. How to Report a Problem

1. Contact us within the time limit for your product: send your Order ID, delivery date, a short description and clear photos or videos to [email protected].
2. Review and inspection: we review the evidence and, if we need to inspect the product, send you our return address.
3. Remedy: once the problem is verified, we arrange a replacement. If the same product is not available, approved refunds are normally issued within 7 to 10 business days.

For courier charges, cancellations and the full conditions, see our Exchange, Return and Refund Policy.